Optimization of the number of call center operators

dc.contributor.author	Pistunov, Igor
dc.date.accessioned	2022-07-07T10:50:13Z
dc.date.available	2022-07-07T10:50:13Z
dc.date.issued	2021
dc.identifier.citation	Pistunov I. Optimization of the number of call center operators / Igor Pistunov // Science and practice: implementation of modern society : proceeding of 11-th International Scientific Conference, Manchester, Great Britain, 18-19 Oktober,2021. – Manchester, 2021. – Pp. 1-6.	uk_UA
dc.identifier.uri	http://ir.nmu.org.ua/handle/123456789/161031
dc.description.abstract	Abstract. The intensity of receiving orders from customers was determined by statistical research. The intensity of orders by month is described by a nonlinear transcendental model. Queue theory allowed us to formulate the problem of finding the optimal number of operators serving customers in the call center for a confidence level of 0.95. The economic effect is calculated.	uk_UA
dc.language.iso	en	uk_UA
dc.subject	queuing theory	uk_UA
dc.subject	order statistics.	uk_UA
dc.subject	optimization of the number of operators.	uk_UA
dc.title	Optimization of the number of call center operators	uk_UA
dc.type	Article	uk_UA