CONFLICT AS A FACTOR OF COMMUNICATION DEVELOPMENT IN TOURISM
Date Issued
2021-05-12
Author(s)
Naumik-Gladka K., Sliepakova K.
Abstract
In conflict situations, each interested person tries to defend the own opinion and achieve the own goals. In touristic sector a tourist would like to pay less but to obtain more touristic services. Any person in this case gives arguments in his\her favor, gives the opportunity to present the interlocutor his/her arguments, and also tries to convey his/her own point of view through counterarguments. During a conflict all sides use all acceptable means and forms of influence in the situation and try to overcome the resistance of the other party.
Subjects
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