Publication: Optimization of the number of call center operators
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Pistunov, Igor
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Abstract
Abstract. The intensity of receiving orders from customers was determined by
statistical research. The intensity of orders by month is described by a nonlinear
transcendental model. Queue theory allowed us to formulate the problem of finding
the optimal number of operators serving customers in the call center for a
confidence level of 0.95. The economic effect is calculated.
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Citation
Pistunov I. Optimization of the number of call center operators / Igor Pistunov // Science and practice: implementation of modern society : proceeding of 11-th International Scientific Conference, Manchester, Great Britain, 18-19 Oktober,2021. – Manchester, 2021. – Pp. 1-6.