Publication: Optimization of the number of call center operators
| cris.virtual.department | #PLACEHOLDER_PARENT_METADATA_VALUE# | |
| cris.virtual.orcid | #PLACEHOLDER_PARENT_METADATA_VALUE# | |
| cris.virtualsource.department | e88936cd-9fd8-41da-996c-75b626937458 | |
| cris.virtualsource.orcid | e88936cd-9fd8-41da-996c-75b626937458 | |
| dc.contributor.author | Pistunov, Igor | |
| dc.date.accessioned | 2022-07-07T10:50:13Z | |
| dc.date.available | 2022-07-07T10:50:13Z | |
| dc.date.issued | 2021 | |
| dc.description.abstract | Abstract. The intensity of receiving orders from customers was determined by statistical research. The intensity of orders by month is described by a nonlinear transcendental model. Queue theory allowed us to formulate the problem of finding the optimal number of operators serving customers in the call center for a confidence level of 0.95. The economic effect is calculated. | uk_UA |
| dc.identifier.citation | Pistunov I. Optimization of the number of call center operators / Igor Pistunov // Science and practice: implementation of modern society : proceeding of 11-th International Scientific Conference, Manchester, Great Britain, 18-19 Oktober,2021. – Manchester, 2021. – Pp. 1-6. | uk_UA |
| dc.identifier.uri | http://ir.nmu.org.ua/handle/123456789/161031 | |
| dc.language.iso | en | uk_UA |
| dc.subject | queuing theory | uk_UA |
| dc.subject | order statistics. | uk_UA |
| dc.subject | optimization of the number of operators. | uk_UA |
| dc.title | Optimization of the number of call center operators | uk_UA |
| dc.type | Article | uk_UA |
| dspace.entity.type | Publication |